Customer complaint handling skills are among the most valuable skill sets for any employee who deals with customers. The manner in which your employees deal with customers or clients is a huge factor in your ability to retain those business relationships. Good customer complaint handling translates directly to your bottom line -- happy customers will remain and return.

This 2-session best practices training program is aligned with ISO 10002 series of 2018 on Quality Management and Customer Satisfaction Guidelines in Handling Complaints in Organizations. Enroll and let us convert those complaints to compliments!