Streamline operations. Reduce costly errors. Deliver consistent quality.

Total Quality Management (TQM) or ISO 9000, being an international standard, is a customer-focused approach that centers on continuous improvement and aligning every employee's work towards delivering exceptional products and services.

Whether you are in the private sector or in government, this 4-session online training will equip you and your team with proven tools and best practices -- ensuring that both management and employees contribute to a unified vision of success.

This special training is aligned with the “Leading in a Continuously Changing Environment” core competency of the Career Executive Service Board (CESB), where TQM is identified as a critical learning area. This equips government executives and third-level eligibles with the mindset and tools to drive innovation, build high-performance teams and deliver sustained value to citizens.

Enroll and start building that culture of excellence!