Professionalism & Etiquette in the 21st Century Workplace

 
I.  Introduction

• Welcome and Introduction to the Course
• Overview of the Importance of Professionalism and Etiquette in the Modern Workplace

II. The 21st Century Modern Workplace

• Vision-Mission-Values Statement
• Understanding What Customers and Employers Value in a Person
• Corporate/ Brand Image and Personal Values Alignment
  
  

III. Professionalism: Attitude, Appearance, and Manners

• Civility and Professionalism:  What’s the Difference?
• Definition and Components of Professionalism
• Making Decisions and Actions that Reflect Professionalism

IV. Attitude and Values Alignment: A Personal and Corporate Necessity

• Understanding the Impact of Attitude on Workplace Success
• Attitude: A Key Component of Professionalism
• Aligning Personal Values with Corporate Values for Maximum Effectiveness
• Foundation of Professionalism: Respect  
• Responsibility & Accountability
• Job Ownership & Stewardship

V. We, The Brand: Image, Personality, and Character

• Self-Reflection: Who Am I?
• The Iceberg Principle: Uncovering Hidden Qualities
• The Winning Personality
• The Professional Communicator:  Talk and Write like a Pro
• Soft Skills: Essential Ingredients for Success in the Modern Workplace
• The Polished Look: Dressing and Wardrobe Choices for Professional Impact

 
VI. Because Manners Matter

• The Ten Commandments of Workplace Etiquette
• 20 Office Etiquette Rules You Should Not Miss
• Business Meeting Etiquette and Protocol
• The Business Card: Formal and Informal Usage
• Business Presentation Etiquette for Effective Communication
• Etiquette in the Use of Technology: Mobile Phone and Email Etiquette: Making Calls, Receiving Calls, Texting, Writing, and more!
• Social Etiquette Tips for Professional Networking

VII. Pinoy Culture in a Multinational Workplace

• Dr. Gert Hofstede's Study of Cultural Factors and Its Application in the Workplace
• Understanding the Blind Spots of Pinoy Culture, Both Locally and Internationally
• Dr. Felipe Landa Jocano's Insights on Pinoy Culture
• Building Human Connections in the Workplace
• Embracing the Kapwa Mentality in a Diverse Work Environment
• Showcasing the Strengths of Pinoy Workers on the Global Stage

VIII. Professional Conduct and Etiquette for Teamwork and Collaboration

IX. Summary/ Q&A Forum

• Review of Key Takeaways from the Course
• Open Forum for Questions, Discussions, and Clarifications
  
  

X. Closing and Adjournment

• Final Thoughts on Professionalism and Etiquette in the 21st Century Workplace
• Course Evaluation and Feedback
• Distribution of Certificates of Completion
  
  

Note: This course outline is designed to provide a comprehensive understanding of professionalism and etiquette in the modern workplace. It addresses both universal principles and specific cultural considerations, making it suitable for a diverse audience. Additionally, it encourages active participation through interactive sessions and opportunities for discussion and reflection.