Developing Interpersonal Skills & Establishing Trust

This pioneering two-session training is designed to equip leaders and officers across all functional areas with the tools to enhance their interpersonal skills and build lasting trust. Poor interpersonal skills can lead to communication breakdowns, damaged reputations, missed opportunities, and costly litigations while a lack of trust can erode relationships and hinder progress.

There is universal applicability which studies have consistently shown that strong interpersonal skills and the ability to build trust are key drivers of professional and organizational success:

• Sales Success: Salesforce's State of Sales report adds that high-trust relationships can lead to a 50% increase in deal closure rates.
  
  
• Leadership and Team Performance: A Harvard Business Review study highlighted that employees who trust their leaders are 32% more likely to stay with their organizations, and teams with high trust levels see a 50% increase in productivity.
  
  
• Customer Retention: A research study by PwC found that 63% of consumers said they would share more information with a company they trust, leading to better customer insights and long-term loyalty.
  
  
• Workplace Well-being and Productivity: Gallup's research shows that organizations with high-trust environments experience 50% higher productivity, 106% more energy at work, and 13% fewer sick days, highlighting how it fosters a positive work environment.
  
  
• Conflict Resolution and Risk Mitigation: The CPP Global Human Capital Report found that poor interpersonal skills lead to 85% of workplace conflicts, costing companies valuable time and resources. Strong interpersonal skills are crucial for resolving conflicts effectively.    

In the medical and healthcare field, trust and effective interpersonal skills are not just crucial for building strong patient relationships. They are also vital in preventing medical malpractice lawsuits.


Training topics to be covered:

I.   Presentation of Key Concepts

II.  Emotional Intelligence - Reading People

III. Emotional Intelligence - Connecting People and Developing Constructive Relationships Based on Trust

IV.  Social Intelligence - Engaging People

V.   Constructive Communication - Influencing People

VI.  Thinking More Effectively with Thinking Partners

VII. Shaping Behaviors with Applied Behavior Analysis


Global Brands Leading the Way:

Microsoft: Microsoft's investment in leadership training that emphasizes trust-building has contributed to its global success. Leaders who foster trust among their teams have driven significant improvements in product development and customer satisfaction.

Deloitte: Deloitte has integrated interpersonal skills and trust-building into their leadership programs, resulting in a 27% improvement in team performance and a 30% reduction in employee turnover.

Google: Their Project Oxygen revealed that its most effective managers possess strong interpersonal skills, which significantly contributed to team productivity and employee satisfaction. This focus on soft skills helped Google achieve a 37% increase in employee retention. Their Project Aristotle revealed that teams with high levels of trust and "psychological safety" are more innovative and productive, which has become a cornerstone of their team management strategy.

Salesforce: Salesforce has a strong emphasis on trust as a core value. Their continuous investment in trust-building training has not only improved customer relationships but also contributed to a 25% increase in customer retention and loyalty.


Studies and Research on Trust, Interpersonal Skills, and Likelihood of Litigation in Medical Practice

These findings underscore the critical importance of interpersonal skills and trust in the healthcare industry. Incorporating this knowledge into your training program can help healthcare professionals mitigate risks, improve patient outcomes, and foster a more positive and trusting healthcare environment.  Here are the cited statistics and sources:

1.  Trust and Patient Satisfaction

       - Study: A 2018 study published in BMC Health Services Research found that trust in healthcare providers is strongly
         correlated with patient satisfaction. The study showed that patients who trust their doctors are more likely to follow
         medical advice, leading to better health outcomes and a reduction in complications.

       - Statistics: Patients who rated their doctors as highly trustworthy were 44% more likely to report higher satisfaction with
         their care​.

2. Impact on Malpractice Claims

       - Study: Research from the Journal of General Internal Medicine analyzed the relationship between physician communication
         skills and malpractice claims. The study found that poor communication and lack of trust were significant predictors of
         malpractice litigation.

       - Statistics: Physicians with poor communication skills are twice as likely to face malpractice claims compared to those who
         effectively communicate and build trust with their patients​.

       - Additional Insight: A 2019 study published in JAMA Network Open analyzed over 3,000 malpractice claims and found
         that 40% of these cases involved allegations of poor communication between healthcare providers and patients.

3.  The Role of Empathy and Interpersonal Skills in Reducing Litigation

      - Study: A study from the University of Michigan Health System explored the effects of empathic communication on the
        likelihood of being sued. When doctors used empathic statements and communicated effectively, malpractice lawsuits
        decreased significantly.
   
      - Statistics: After implementing a program focused on empathic communication, the University of Michigan Health System
        saw a 36% reduction in malpractice claims.

4. Patient Trust and Adherence to Treatment

      - Study: A study published in the Annals of Family Medicine highlighted the link between patient trust and adherence
         to treatment. Patients who trusted their healthcare providers were more likely to follow prescribed treatments,
         resulting in better health outcomes and reduced risk of complications that could lead to litigation.
   
      - Statistics: The study found that patients with high levels of trust were 58% more likely to adhere to their treatment plans.

5.  Enhanced Team Dynamics and Reduced Errors

        - Study: A study published in BMJ Quality & Safety highlighted that strong interpersonal skills among healthcare teams
          lead to better team dynamics, reducing the likelihood of errors during patient care.

        - Statistics: Teams with high levels of interpersonal communication and trust reported a 30% reduction in preventable
          adverse events.

6.  Overall Impact on Healthcare Costs

       - Study: The New England Journal of Medicine published a study that examined the financial impact of malpractice
         litigation on healthcare providers. The study found that improving communication skills and building trust could
         significantly reduce litigation costs.

       - Statistics: Hospitals that implemented communication and interpersonal skills training programs saw a 23% reduction
         in legal costs associated with malpractice claims.