TUESDAY & WEDNESDAY, NOVEMBER 21 & 22, 2023 * 1:30PM TO 4:45 PM VIA ZOOM
Professionalism and good manners are good for business. Why? Because these create goodwill, trust, credibility and better relationships, which in turn translate to more customers and profits. So, if you want more clients to patronize your products and services, train your people!
When attempting to pursue opportunities in the business world, you need to have a professional identity for yourself and your organization. Your professional behavior and language should match your branding. While manners do not change, etiquette evolves in the technology-driven world we now live in. This two-session webinar will focus on professional conduct and etiquette in the workplace.
Manners matter! Reboot, reset and refresh yourself and your people for the 21st century workplace.
He was the Managing Director of Ayala Corporation under the Directorate for Infrastructure. His other previous positions include being Group Director of Manila Water Company, Senior VP for HR Development & Administration of Globe Telecom, VP of Integrated MicroElectronics, VP for Human Resources & Student Development at TIP, and SVP for Admin & Industrial Engineering at Roxas Holdings, Inc. After his retirement, he also served in the government as Deputy Administrator of Subic Bay Metropolitan Authority (SBMA).
He is a certified Image Consultant and was a member of the Association of Image Consultants International (AICI). He has delivered lectures on personal branding and other soft skill topics to many institutions such as DLSU, AIM, Anderson Consulting, Bangko Sentral ng Pilipinas, Lexus Philippines, Ateneo Law School, and many others.
He taught at John Robert Powers (JRP), the country's premiere Personality Development School from 1994 until 2009 with areas of expertise on wardrobe, social graces and business etiquette.
He also served as Protocol Officer on many delegations, including a GSE Team, representing the country to South East Asia (Indonesia, Thailand, Malaysia, and Brunei), Japan, Taiwan and Australia.
He is the former president of the Rotary Club of Mandaluyong and currently serves as the club's Director for Membership. He is also the Director for Events at the Center for Global Best Practices (CGBP).
Business Owners
Professionals
Employees especially in Sales and Marketing
Trainers
HR Practitioners
Everyone who wish to be attuned to the etiquette and professional conduct in the 21st Century workplace
I. Introduction
II. The 21st Century Modern Workplace
III. Professionalism: Attitude, Appearance, and Manners
IV. Attitude and Values Alignment: A Personal and Corporate Necessity
V. We, The Brand: Image, Personality, and Character
VI. Because Manners Matter
VII. Pinoy Culture in a Multinational Workplace
VIII. Professional Conduct and Etiquette for Teamwork and Collaboration
IX. Summary/ Q&A Forum
X. Closing and Adjournment
Note: This course outline is designed to provide a comprehensive understanding of professionalism and etiquette in the modern workplace. It addresses both universal principles and specific cultural considerations, making it suitable for a diverse audience. Additionally, it encourages active participation through interactive sessions and opportunities for discussion and reflection.
