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             Early Bird Deadline          CGBP                                                                                  
presents

WEDNESDAY, 13 MAY 2020 * 9:00AM to 5:00PM
EDSA SHANGRI-LA HOTEL, MANDALUYONG CITY, PHILIPPINES


Good manners is good for business. Why? Because good manners create good relationships, and those relationships create good business. So, if you want customers, mind your manners. Your behavior and language should match your branding.

Manners are "the principles of courteous behavior" and etiquette are "the rules that apply to a particular situation." While manners don't change, etiquette evolves. This training is to reboot, reset, and refresh your business etiquette in the 21st Century workplace. This one day program will focus on professional conduct, professional language, and etiquette in the workplace.

"When attempting to pursue opportunities in the business world, you need to learn to be someone else. It is called having a professional identity for yourself and your organization."

   Limited Seats Only, Pre-Registration Required

   REGISTER NOW
Avail of the Early Bird &
Group DISCOUNTS


   Contact Person: Ezra Enriquez
   Manila lines (+632) 8556-8968 or 69
  Telefax (+632) 8842-7148 or 59
   Cebu lines (+63 32) 512-3106 or 07
   Baguio line (+63 74) 423-2914
   Legazpi line (+63 52) 736-0148
   Email: ezra.cgbp@yahoo.com Check: www.cgbp.org
Course Director & Lecturers:

Professor Lucris Carina Agnir-Paraan, Ph.D.
is the Course Director for Communication Programs at the Center for Global Best Practices. She will share her knowledge on “Professional Language in the Workplace”. She earned her Ph.D. (English Studies: Language) at the University of the Philippines in Diliman, and her M.A. in Language and Literature at the University of the Philippines in Baguio, where she graduated with a 1.007 GPA. Included among her recent clients for public seminars, in-house trainings, and consulting are 3M, Aboitiz, American Embassy, Anflo Management and Investment Corporation, the American Peace Corps, Chevrolet, Coca-Cola Philippines, Tudlo Mindanao Project, PJ Lhuillier, UCPB Gen, Medicard Philippines, Inc. and the Finance and Administration offices under the Executive Secretary in Malacanang. She will be the incoming president at the Northern Christian College.

William S. Daland III He is the director of events at the Center for Global Best Practices. He has conducted life-changing transformational, values-oriented programs in schools as well as business etiquette and power dressing training at John Robert Powers. His lecture will focus on proper decorum and professional conduct in the workplace.
Who Should Attend:
  - Business Owners
  - Professionals
  - Employees especially in Sales
    and Marketing
  - Trainers
  - HR Practitioners
  - Everyone who wish to be attuned to
    the etiquette and professional
    conduct in the 21st Century
    workplace

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Get as much as 15% discount
when you enroll 1 month prior to the event, prepay on or before April 13 and register as a group of 3 or more!

Training Investment is P10,280 inclusive of Meals, Resource Kit & Certificate of Attendance

This training is open to the
General Public



PROFESSIONAL CONDUCT AND BUSINESS ETIQUETTE
IN THE 21st CENTURY WORKPLACE

EDSA Shangri-La Hotel, Mandaluyong City, Philippines
9:00 am to 5:00 pm, Wednesday, May 13, 2020



COURSE OUTLINE


1. Operationalizing your organization’s Mission-Vision statement: operationalizing INTEGRITY and PROFESSIONALISM in day-to-day work activities
2. Matching your personal brand & image to your company’s brand & image
3. The time-honored traditional values and relevance in the 21st Century
4. The Professional Image
5. Protocol of Introductions
6. The Business Card
7. Professional Conduct: good manners, body language, dining etiquette, and many others!
8. Office Etiquette
9. Business Presentation Etiquette
10. Company Outing and Business Trips with Your Group
11. Office Parties and Other Events
12. Telephone Etiquette
    - Making Phone Calls
    - Receiving Phone Calls
    - Handling Dropped Calls and Missed Calls
13. Soft skills: your edge in a digital world
14. The Highs and Lows of Context
15. Professional language
16. Matrix of Communication Style
17. The Pinoy Culture in the multinational workplace: becoming aware of cultural behaviors and boundaries
18. The Outdoor Voice or the Indoor Voice
19. The Power of Thank You and Please
20. The Kapwa Mentality
    - Pasensya na po
    - Makatao - Marunong
    - Makipag Kapwa Tao
21. The value of face-to-face interaction skills in a techie world
22. When is it ok to use your gadgets, and when is it not?
23. Email Etiquette and other Social Media used in the Workplace
24. Social Media Blunders that can get you fired
25. I’m sorry and I apologize: What’s the Difference?
26. Apology is a 3-stage process
27. More Best Practices Tips

 







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TRAINING FEE PER PERSON: P10,280 (Fee covers Meals, Resource Kit, Certificate of Attendance)

GET AS MUCH AS 15% DISCOUNT! AVAIL OF ANY OR ALL OF THE FOLLOWING:

Less 5% for early registrants (on registrations made on or before April 13, 2020)
Less 5% for early payment (if made on or before May 3, 2020)
Less 5% for group registration (minimum of 3 participants)

CLICK HERE TO ENROLL NOW!
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Share |
Download: Flyer - Black&White (.PDF 406kb)
                          Course Outline (.PDF 366kb)