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This best practices training program is to address the capability-building requirement of LGUs to prepare them for the devolution of national services. It is to strengthen their abilities to create policies and effective plans on devolved services as mandated by Executive Order 138-2021.




Part 1: PLANNING AND POLICYMAKING OF SERVICE DELIVERY

TUESDAY, WEDNESDAY & THURSDAY, MARCH 29, 30 & 31, 2022
1:30pm to 4:45pm * via
zoom logo

Course Outline


The transitioning process for the full devolution of services and facilities must have clear policies on programs, projects and activities (PPAs). Quality management of devolved services must be in accordance to policies, regulations, standards, and processes aligned with national policies. When local policy does not subscribe nor align to national policy, no funding can be released based on the General Appropriations Act.

LGU budgets and expenditures related to basic services must be anchored on national government policies. They must be able to communicate the need and justification for budgetary support which requires understanding national policies that must be integrated in the local level policy making.


Training Title: Service Policy Making

Lecture Objectives
Topics
Learning Output
  Determine, describe, analyze, document and demonstrate
  the agreed policies that direct quality performance in
  service delivery.

  1. Policy Making Process
  2. Devolved National
      Services Policies
  3. Policy and Service Terms
      of Reference

     Policy making process workflow

     Service terms of reference





Section 11 of EO 138 requires the LGU need for strengthening planning. In the planning process, the primary input are the policies created to align national government, regional and local priorities. Discussions will include PPA performance indicators.


Training Title: Service Planning

Lecture Objectives
Topics
Learning Output
  Elicit, visualize, analyze, document and agree on
  the plan that fits well in accomplishing the work
  and product objectives of the service terms
  of reference that executes the approved policy.

  1. Planning context and principles
  2. Planning lifecycle and processes
  3. Planning log frame and documentation

     Planning process workflow

     Planning log-frame document







This webinar is best taken with:

Part 2: MONITORING AND EVALUATION OF SERVICE DELIVERY


WEDNESDAY, THURSDAY & FRIDAY, APRIL 6, 7 & 8, 2022
1:30pm to 4:45pm * via
zoom logo


Executive Order 138-2021 specified the need for Monitoring and Evaluation of LGU programs, projects and activities (PPAs). How do you know your PPAs are properly implemented? In planning, LGUs need to specify performance indicators. In monitoring, there are checkpoints and monitoring tools. This training will feature the international standards provided by World Bank, AusAid, USAID on service management.


Training Title: Services Monitoring

Lecture Objectives
Topics
Learning Output
  Identify, analyze, document and apply the control
  indicators and monitoring techniques that underpin
  successful performance in the delivery of
  guaranteed service.

  1. Monitoring principles and
      approaches
  2. Monitoring lifecycle and
      processes
  3. Monitoring tools and
      documentation

     Policy making process workflow

     Service terms of reference





Monitoring and evaluation are about accountability and evidence-based decision making. The input to evaluation comes from monitoring incidents. Services evaluation answers the questions:

What went wrong? Where did we go wrong? Where did I fail? Where was I successful? Do we need to improve our policy and plans? How do we support the continual improvement of the service delivery?

Evaluation is an input to policy for continuous improvement of the delivery of services. This training will provide attendees the international reference on how to perform evaluation to support continual delivery of devolved services.


Training Title: Services Evaluation

Lecture Objectives
Topics
Learning Output
  Identify, analyze, document and apply the common
  service evaluation methodologies to support continual
  improvement of service delivery management.

  1. Evaluation principles and
      methodologies
  2. Evaluation lifecycle and
      processes
  3. Evaluation tools and
      documentation

     Evaluation process workflow

     Evaluation Template of Services




 



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The Center for Global Best Practices also provides in-house training and offers professional consulting service to help organizations comply with the mandated requirement of the National Privacy Commission.

Contact details for your training or consulting requirement/s:
(+63 2) 8842-7148 or 59
(+63 2) 8556-8968 or 69

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*Training investment for part 1 inclusive of an e-certificate and a printed learning material

      P 8,800 (when you register and pay on or before February 28)
      P 9,800 (when you register and pay after February 28)


*Optional: Add P450 for a printed copy of a certificate of attendance inclusive of delivery charge



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Download: Course Outline (.PDF 366kb)